Privacy Policy

Last updated: 10 July 2026

Silver Fern Developments Limited respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, how we use it and what rights you have.

Who we are

Silver Fern Developments Limited is a construction and building company based in Devon.

Silver Fern Developments Limited
24 Southernhay East
Exeter
Devon
England
EX1 1QL

Company Reg No: 11748410
VAT No: 322561919
Registered in England and Wales

Website:
silverferndevelopments.co.uk

Privacy enquiries:
info@silverferndevelopments.co.uk

What personal information we collect

We may collect personal information when you:

contact us through our website
submit an enquiry form
email or phone us
request a quote
discuss a building project with us
interact with our website

The information we collect may include:

your name
your email address
your phone number
your address or project location, where provided
information about your building project
messages, documents or files you send to us
website usage information, such as pages visited and enquiry source
technical information such as your IP address, browser, device and cookie preferences

How we use your information

We may use your personal information to:

respond to enquiries
discuss your project
arrange calls, visits, surveys or consultations
prepare quotations or estimates
provide building and construction services
manage customer relationships
improve our website and services
keep appropriate business, tax, accounting, insurance and legal records
protect our business, website and customers from spam, fraud or misuse

Our lawful basis for using your information

Contract

We may process your information where it is necessary to provide a quote, discuss a project, carry out work or manage a contract with you.

Legitimate interests

We may process your information to respond to enquiries, operate our business, improve our services, keep business records and protect our website and business.

Legal obligation

We may process and retain information where required for tax, accounting, insurance, regulatory or legal purposes.

Consent

We may rely on your consent for optional cookies and certain marketing activities. You may withdraw your consent at any time.

Contact forms

When you submit a contact form, we use the information you provide to respond to your enquiry.

Your enquiry may be stored in our website system, email account, website backups or business records.

Please do not submit sensitive personal information through our contact form unless it is genuinely necessary.

Cookies and analytics

Our website may use cookies and analytics tools to understand how visitors use the site and to improve its performance.

Optional cookies should only be used where you have given consent.

For more information, read our Cookie Policy.

Who we share your information with

Where necessary, we may share information with:

employees, contractors and trusted members of our team
subcontractors or suppliers involved in your project
professional advisers such as accountants, insurers and solicitors
website, hosting, email, security, IT and business-system providers
regulators, public authorities or law enforcement where legally required

We do not sell your personal information.

How long we keep your information

We retain personal information only for as long as reasonably necessary.

Enquiry information may be retained so we can respond, follow up and maintain appropriate records of our communications.

Customer, project, tax, accounting, warranty, insurance and legal records may be retained for longer where required.

How we protect your information

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration and destruction.

No website, email platform or internet-based system can be guaranteed to be completely secure.

Your rights

Depending on the circumstances, you may have the right to:

request a copy of the personal information we hold about you
ask us to correct inaccurate information
ask us to delete your information
ask us to restrict how your information is used
object to certain processing
withdraw consent where we rely on consent
complain to the Information Commissioner’s Office

These rights do not apply in every situation. We may need to retain certain information for legal, contractual, insurance, tax or legitimate business reasons.

Complaints

Please contact us first if you are unhappy with how we have handled your personal information.

You may also complain to the Information Commissioner’s Office at ico.org.uk.

Changes to this Privacy Policy

We may update this Privacy Policy when our services, systems or legal obligations change. The latest version will be published on this page.

Contact us